US Patent Issued to CAPITAL ONE SERVICES on May 6 for "Urgency-based queue management systems and methods" (Canadian Inventors)

ALEXANDRIA, Va., June 10 -- United States Patent no. 12,293,374, issued on May 6, was assigned to CAPITAL ONE SERVICES LLC (McLean, Va.).

"Urgency-based queue management systems and methods" was invented by Jonathan Lee (Kitchener, Canada), Elijah Moreau-Arnott (Guelph, Canada) and Garrett Randall (Corunna, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed embodiments may include a queue management system. The system may receive one or more utterances comprising a customer intent from a user device, determine a first queue from a plurality of queues in which to place the user based on the user intent, and receive first urgency data comprising battery indication data from the user device. The sy...