ALEXANDRIA, Va., June 16 -- United States Patent no. 12,309,324, issued on May 20, was assigned to Capital One Services LLC (McLean, Va.).

"Managing outbound calling" was invented by Christopher Spahis (Plano, Texas), Hao Liu (Allen, Texas), Sangame Krishnamani (Plano, Texas), Shiju Madathil Samuel (Frisco, Texas), Krista Rister (McKinney, Texas), Sunilkumar Kothi Reddy (Little Elm, Texas) and Ryan Hennigan (Aubrey, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and...