US Patent Issued to CAPITAL ONE SERVICES on March 25 for "Systems and method for informing incident resolution decision making" (Virginia Inventors)

ALEXANDRIA, Va., March 26 -- United States Patent no. 12,261,734, issued on March 25, was assigned to CAPITAL ONE SERVICES LLC (McLean, Va.).

"Systems and method for informing incident resolution decision making" was invented by Mohamed Seck (McLean, Va.) and Louis Buell (McLean, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An automated system is provided for facilitating resolution of an incident. An incident information data processor is configured to receive incident information and an action estimation data processor is configured to receive critical action information that includes a description of an action and an action initiation time. The action information data processor obtains previous acti...