US Patent Issued to Capital One Services on June 24 for "Utilizing machine learning with self-support actions" (Pennsylvania, Texas, District Of Columbia Inventors)

ALEXANDRIA, Va., June 25 -- United States Patent no. 12,341,668, issued on June 24, was assigned to Capital One Services LLC (McLean, Va.).

"Utilizing machine learning with self-support actions" was invented by Joshua Edwards (Philadelphia), Carrie Norman (Frisco, Texas) and Abdelkader M'Hamed Benkreira (Washington).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some embodiments, a queue may be monitored to perform an automated adjustment related to a data item in the queue. In some embodiments, the data item may be associated with a product or service and include a code related to an access to the product or service. Based on the code, configuration information related to the product or service may be obt...