US Patent Issued to Capital One Services on June 17 for "Systems and methods for authentication for user support" (New York, Connecticut Inventors)

ALEXANDRIA, Va., June 19 -- United States Patent no. 12,335,257, issued on June 17, was assigned to Capital One Services LLC (McLean, Va.).

"Systems and methods for authentication for user support" was invented by Ihab Pothiawala (Stamford, Conn.) and Jude Anasta (Hudson, N.Y.).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some embodiments, after authentication of a user at a trusted device, a system may store a record with user or other support information and a code in a database. When support is requested by the user device, the code provided in response to the request (e.g., as an extension to a phone number or in a header field), and a system may use the code to retrieve the record from the database....