US Patent Issued to Capital One Services on July 8 for "Transferring an authentication state from a digital channel to an agent channel" (Virginia Inventors)

ALEXANDRIA, Va., July 9 -- United States Patent no. 12,355,922, issued on July 8, was assigned to Capital One Services LLC (McLean, Va.).

"Transferring an authentication state from a digital channel to an agent channel" was invented by Erik Neighbour (Arlington, Va.), Shashikiran Pargaonkar (Fairfax, Va.) and Jayanth Prathipati (Aldie, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, a server device may obtain an indication of an incoming call, associated with a user device, to the call center service. The server device may perform a lookup in a database for information associated with the user device, wherein the information indicates the authentication status of a user that is es...