US Patent Issued to Capital One Services on July 15 for "Caller and recipient alternate channel identity confirmation" (Virginia Inventor)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,363,109, issued on July 15, was assigned to Capital One Services LLC (McLean, Va.).

"Caller and recipient alternate channel identity confirmation" was invented by Adithya Gadwale (Falls Church, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method are disclosed that leverage multi-factor authentication features of a service provider and intelligent call routing to increase security and efficiency at a customer call center. Pre-authentication of customer support requests reduces the potential for misappropriation of sensitive customer data during call handling. A contactless card uniquely associated with a client may provide a second fac...