US Patent Issued to CAPITAL ONE SERVICES on Jan. 28 for "Systems and methods for authenticating calls for a call center" (Virginia, Georgia, New York, Texas, Pennsylvania Inventors)

Posted On: 2025-01-29

ALEXANDRIA, Va., Jan. 29 -- United States Patent no. 12,212,716, issued on Jan. 28, was assigned to CAPITAL ONE SERVICES LLC (McLean, Va.).

"Systems and methods for authenticating calls for a call center" was invented by Jenny Melendez (Falls Church, Va.), Samuel Rapowitz (Roswell, Ga.), Daniel E. Miller (Brooklyn, N.Y.), Tyler Maiman (Melville, N.Y.), Viraj Chaudhary (Katy, Texas), Joshua Edwards (Philadelphia) and David Septimus (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed embodiments may include a method for authenticating calls for a call center where the user can authenticate before or after starting a call to a call center using an application on a user device. The system determin...

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US Patent Issued to CAPITAL ONE SERVICES on Jan. 28 for "Systems and methods for authenticating calls for a call center" (Virginia, Georgia, New York, Texas, Pennsylvania Inventors)