US Patent Issued to Capital One Services on Jan. 20 for "Methods for determining user experience (UX) effectiveness of ATMs" (Virginia Inventor)

ALEXANDRIA, Va., Jan. 20 -- United States Patent no. 12,530,667, issued on Jan. 20, was assigned to Capital One Services LLC (McLean, Va.).

"Methods for determining user experience (UX) effectiveness of ATMs" was invented by David K Wurmfeld (Falls Church, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods are provided for determining an emotion state for a user during an interaction with an automated teller machine. In some embodiments, the system may be configured to receive image data associated with a recorded interaction of a user with the interface. The system may be configured to receive interaction data indicative of a process associated with the interface. The system may be confi...