US Patent Issued to Capital One Services on Feb. 4 for "System and method for providing personalized customer experience in interactive communications" (North Carolina Inventor)

ALEXANDRIA, Va., Feb. 5 -- United States Patent no. 12,219,095, issued on Feb. 4, was assigned to Capital One Services LLC (McLean, Va.).

"System and method for providing personalized customer experience in interactive communications" was invented by Aysu Ezen Can (Cary, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls based on caller preferences. Text of historical interactive communications of a set of first callers are used to train one or more machine learning models to extract caller preferences. These trained models extract caller preferences for a second c...