ALEXANDRIA, Va., Dec. 9 -- United States Patent no. 12,493,645, issued on Dec. 9, was assigned to Capital One Services LLC (McLean, Va.).
"Tagging telecommunication interactions" was invented by Deepak Ramamohan (Mysuru, India) and Purna Prasanna Srikar Raju Regati (Andhra Pradesh, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "In some implementations, a device may obtain a data set that indicates scores for first terms based on association scores between the first terms and second terms. The association scores may be based on occurrences of the first terms in electronic documents that provide transcripts relating to telecommunication interactions, and occurrences of the second terms in electronic reco...