US Patent Issued to CallMiner on July 29 for "Systems and methods of communication segments" (Florida, Massachusetts Inventors)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,604, issued on July 29, was assigned to CallMiner Inc. (Waltham, Mass.).

"Systems and methods of communication segments" was invented by Michael C. Dwyer (Fort Myers, Fla.), Erik A. Strand (Fort Myers, Fla.), Scott R. Wolf (Fort Myers, Fla.), Frank Salinas (Fort Myers, Fla.), Jeffrey A. Gallino (Lexington, Mass.), Scott A. Kendrick (Fort Myers, Fla.) and Shaoyu Xue (Valrico, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods include processing communication segments. A method may include obtaining at least one audio segment of an audio communication and distributing the at least one audio segment to a rules engine, analyzing, wi...