ALEXANDRIA, Va., June 16 -- United States Patent no. 12,307,510, issued on May 20, was assigned to BYTEDANCE INC. (Wilmington, Del.).
"Managing merchant communications" was invented by Eric Laird (Washington), Cara Maggioni (Washington), Kerry Lenahan (Washington) and Timothy McCann (Washington).
According to the abstract* released by the U.S. Patent & Trademark Office: "A merchant system structures communications among merchants, partners, and customers. The merchant system may include a messaging component that organizes messages so that a manager can quickly navigate and understand the content of incoming messages. The messaging system also may categorize a user's profile so that a user may share profile information established at a fi...