US Patent Issued to BMC Helix on July 22 for "Self-optimizing context-aware problem identification from information technology incident reports" (Canadian, American, Indian Inventors)

ALEXANDRIA, Va., July 23 -- United States Patent no. 12,367,094, issued on July 22, was assigned to BMC Helix Inc. (Houston).

"Self-optimizing context-aware problem identification from information technology incident reports" was invented by Mantinder Jit Singh (Vancouver, Canada), Somesh Kumar Srivastava (Pune, India) and Ajoy Kumar (Santa Clara, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Information technology service management (ITSM) incident reports are converted from textual data to multiple vectors using an encoder and parameters are selected, where the parameters include a base cluster number and a threshold value. A base group of clusters is generated using an unsupervised machine learnin...