ALEXANDRIA, Va., Dec. 31 -- United States Patent no. 12,511,297, issued on Dec. 30, was assigned to BigPanda Inc. (Redwood City, Calif.).
"Techniques for detecting similar incidents" was invented by Alexander Page (Orlando, Fla.), Omri Telem (Ness Ziona, Israel), Frank A. Gallagher Jr. (Boulder City, Nev.) and Tomer Ben Levi (Tel Aviv, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for detecting similar incident records for initiating remediation actions in a computing environment is provided. The method includes: receiving a plurality of incident records, each incident record generated based on extracted values from a plurality of event records; generating an indexed incident reco...