US Patent Issued to Bank of America on Sept. 30 for "Apparatus and methods for proactive communication" (American, Swedish Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,430,574, issued on Sept. 30, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Apparatus and methods for proactive communication" was invented by Patrick Burgess (Stockholm), Denise M. Marcus (Mooresville, N.C.), Trish Gillis (Chicago), Taylor Farris (Hoboken, N.J.) and Napangsiri Wanpen (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "Apparatus and methods for proactively and preemptively communicating with a user interacting with a software application are provided. The apparatus and methods may include an artificial intelligence/machine learning communication engine monitoring and tracking a user's interactions. The apparatus and met...