US Patent Issued to Bank of America on Sept. 23 for "Integration of AI-powered conversational messaging with a live agent interaction" (Texas Inventors)

ALEXANDRIA, Va., Sept. 23 -- United States Patent no. 12,425,359, issued on Sept. 23, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Integration of AI-powered conversational messaging with a live agent interaction" was invented by Ramakrishna R. Yannam (The Colony, Texas), Priyank R. Shah (Plano, Texas), Emad Noorizadeh (Plano, Texas) and Rajan Jhaveri (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, methods, and apparatus are provided for integrating AI-powered bot-generated responses with an agent interface during a live session with a customer. In response to a customer request, a live chat session may be initiated with an agent at first platform that includes an agent inte...