US Patent Issued to Bank of America on Oct. 21 for "AI automated facilitation of support agent/client interactions in multi-modal communications" (Indian, American Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,452,368, issued on Oct. 21, was assigned to Bank of America Corp. (Charlotte, N.C.).

"AI automated facilitation of support agent/client interactions in multi-modal communications" was invented by Jennifer Corzo (Ewing, N.J.), Jitender Singh (Robbinsville, N.J.), Priyeshkumar Patel (Hillsborough, N.J.), Bartholomew Sanjeevinathan (Chennai, India), Amit Mishra (Chennai, India), Pravin Kumar Sankari Bhagavathiappan (Kanyakumari District, India) and Nipun Mahajan (Lawrenceville, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and processes are disclosed to leverage conversational AI across voice and digital channels by automating employee intera...