ALEXANDRIA, Va., Nov. 11 -- United States Patent no. 12,468,718, issued on Nov. 11, was assigned to Bank of America Corp. (Charlotte, N.C.).
"Integrated multi-channel conversational utility" was invented by Hannah Furr (Charlotte, N.C.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for an integrated, multi-channel, conversational utility are provided. Methods include providing a single search icon on a user device accessing an online portal. Methods include receiving a conversational input inquiry and, via a specially trained ML model, generating a first set of results including at least one general information resource result and at least one user-specific information result. When the fi...