ALEXANDRIA, Va., June 25 -- United States Patent no. 12,339,837, issued on June 24, was assigned to Bank of America Corp. (Charlotte, N.C.).
"Concept mapping for chat agent complaint processing" was invented by Ravisha Andar (Plano, Texas), Mohammed Zubair Mohammed Ajmal (Tamilnadu, India), Pravin Kumar Sankari Bhagavathiappan (Kanyakumari District, India), Chandra Chudeswaran Sankar (Huntersville, N.C.), Smruti Soumya Mishra (Concord, N.C.) and Rohit Anant Bansod (Charlotte, N.C.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Methods for autocomplete-enabled complaint processing are provided. Methods may receive documents and extract terms from the documents. The documents may relate to previously stored co...