ALEXANDRIA, Va., July 9 -- United States Patent no. 12,356,042, issued on July 8, was assigned to Bank of America Corp. (Charlotte, N.C.).
"System and method for integration of automatic response generating systems with non-API applications" was invented by Donna Maria Welch (Bluffton, S.C.), Sudhakar Balu (Chennai, India), Srinivasa Dhanwada (Hyderabad, India) and Siva Kumar Paini (Hyderabad, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system includes a memory and a processor. The memory stores a set of videos each of which is associated with an application of a set of applications and depicts a process performed using the application. For each video, the processor generates metadata associated w...