US Patent Issued to Bank of America on Feb. 3 for "Chatbot with dynamically customized AI persona" (British, American Inventors)

ALEXANDRIA, Va., Feb. 3 -- United States Patent no. 12,541,652, issued on Feb. 3, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Chatbot with dynamically customized AI persona" was invented by Manu Kurian (Dallas) and Vinesh Patel (London).

According to the abstract* released by the U.S. Patent & Trademark Office: "An AI chatbot having a dynamic and customizable AI persona for interacting with a user of an entity is provided. The AI persona may include a plurality of customizable user-interaction characteristics including an AI persona tonality, an AI persona response time and an AI persona formality level. The AI chatbot may be configured to receive a request from a user device to interact with the AI chatbot. Prior to initiat...