US Patent Issued to Bank of America on Dec. 2 for "Using artificial intelligence ("AI ") to customize call center questions for use with customer authentication techniques" (Texas Inventor)

ALEXANDRIA, Va., Dec. 2 -- United States Patent no. 12,488,353, issued on Dec. 2, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Using artificial intelligence ("AI ") to customize call center questions for use with customer authentication techniques" was invented by Kalyan V. Pasumarthi (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for supporting artificial intelligence ("AI") customer service interactions between a customer service agent operating on an AI platform at a call center and a customer using an AI customer device are provided. Methods may include activating an AI session between the customer service agent and the customer. Methods may include authenti...