US Patent Issued to Bank of America on April 15 for "Call center voice system for use with a real-time complaint identification system" (Texas, North Carolina Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,278,926, issued on April 15, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Call center voice system for use with a real-time complaint identification system" was invented by Emad Noorizadeh (Plano, Texas), Sushil Golani (Charlotte, N.C.), Chris Welles (Charlotte, N.C.), Emmanuel Dibia (Dallas) and Jennifer Russell (Dallas).

According to the abstract* released by the U.S. Patent & Trademark Office: "An interactive voice response system for use with a real-time complaint identification system and dashboard may be provided. The interactive voice response system may receive and respond to human callers in real-time. Simultaneously, the interactive voice response system may use...