US Patent Issued to Avaya Management on Sept. 23 for "Dynamic generation of custom post-call workflow" (American, Indian Inventors)

ALEXANDRIA, Va., Sept. 23 -- United States Patent no. 12,423,633, issued on Sept. 23, was assigned to Avaya Management LP (Durham, N.C.).

"Dynamic generation of custom post-call workflow" was invented by Valentine C. Matula (Granville, Ohio), Manish Negi (Pune, India) and John H. Meiners (Boulder, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A communication between parties over a network may be performed to complete a specific workflow and thereby complete a task. Portions of the workflow may be performed during the communication and others performed after the communication has ended. However, a standardized workflow may have variations, such as when portions to complete after the call has ended may ...