ALEXANDRIA, Va., Feb. 3 -- United States Patent no. 12,542,821, issued on Feb. 3, was assigned to Avaya Management LP (Durham, N.C.).
"Call quality analysis, notification and improvement" was invented by Dara Geary (Galway, Ireland).
According to the abstract* released by the U.S. Patent & Trademark Office: "Communication between remote participants is often impeded by quality issues of the audio and/or video components. Systems and methods are provided that determine whether a deficient audio or video quality is present and, if so, select and implement an improvement action. When a particular deficiency is present that cannot be improved, user endpoints may be notified. As a benefit, users may avoid wasting time attempting to resolve an ...