US Patent Issued to ATLASSIAN, ATLASSIAN US on Aug. 5 for "Computer service for help desk ticket creation and resolution in a communication platform" (Texas Inventors)

ALEXANDRIA, Va., Aug. 6 -- United States Patent no. 12,381,837, issued on Aug. 5, was assigned to ATLASSIAN PTY LTD. (Sydney) and ATLASSIAN US INC. (San Francisco).

"Computer service for help desk ticket creation and resolution in a communication platform" was invented by Tristan Rubadeau (Austin, Texas) and Komran Rashidov (Austin, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Embodiments include a computer implemented method for automatically identifying an issue from a help message received via a chat interface and generating a response for responding to the help message. The method can include receiving response templates that each include a reference to a resource associated with a help topic. Th...