US Patent Issued to Assured Insurance Technologies on Dec. 9 for "Facilitating sub-group hopping in call sessions for adaptive content flows" (California Inventors)

ALEXANDRIA, Va., Dec. 9 -- United States Patent no. 12,495,113, issued on Dec. 9, was assigned to Assured Insurance Technologies Inc. (Stanford, Calif.).

"Facilitating sub-group hopping in call sessions for adaptive content flows" was invented by Justin Lewis-Weber (Stanford, Calif.) and Theo Patt (Stanford, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Based on an initial set of claim data for a claim event of a user, a computing system can generate an initial script and a content flow that includes the initial script for a call representative to utilize in a call session with the user, the content flow comprising a plurality of sub-flow groupings. Based on the user initiating a topic corresponding ...