US Patent Issued to AMERICAN AIRLINES on March 11 for "Systems and methods for social network assistance" (Texas Inventors)

ALEXANDRIA, Va., March 12 -- United States Patent no. 12,250,191, issued on March 11, was assigned to AMERICAN AIRLINES INC. (Fort Worth, Texas).

"Systems and methods for social network assistance" was invented by Murali M. Ande (Flower Mound, Texas), Annette G. Hernandez (Keller, Texas), Gaurav H. Nasit (Irving, Texas) and Paul I. P. Piemonti (Fort Worth, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer is...