US Patent Issued to Amazon Technologies on May 27 for "Computing action recommendation system for facilitating real time communication" (Washington Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,315,498, issued on May 27, was assigned to Amazon Technologies Inc. (Seattle).

"Computing action recommendation system for facilitating real time communication" was invented by Nicholas Sun (Mercer Island, Wash.), Phillip H. Keung (Seattle), Fan Luo (Seattle) and Wei Niu (Bellevue, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for action recommendation based on conversational log for real time assistance are described. Pre-generated intent clusters can be used to identify a relevant intent of a user in a given conversation between the user and a contact center agent. Based on the identified intent, certain recommended actions can be pe...