US Patent Issued to Amazon Technologies on June 17 for "Systems and methods for automated communication summarization" (New Jersey, New York, Washington, California Inventors)

ALEXANDRIA, Va., June 19 -- United States Patent no. 12,334,063, issued on June 17, was assigned to Amazon Technologies Inc. (Reno, Nev.).

"Systems and methods for automated communication summarization" was invented by Wei Xiao (Jersey City, N.J.), Dejiao Zhang (Jersey City, N.J.), Kaustubh Kishor Khanke (Seattle), Henghui Zhu (Jersey City, N.J.), Ramesh M Nallapati (Fremont, Calif.), Andrew Oliver Arnold (New York), Bing Xiang (Mount Kisco, N.Y.), Xiaofei Ma (New York), Anuroop Arora (Seattle) and Atul Deo (Kirkland, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods develop and apply one or more extractive summarization models for locating contact center conversation details in a tran...