US Patent Issued to Amazon Technologies on Dec. 16 for "Machine learning techniques for dialog-based service order acquisition" (Washington, New York, California Inventors)

ALEXANDRIA, Va., Dec. 16 -- United States Patent no. 12,499,476, issued on Dec. 16, was assigned to Amazon Technologies Inc. (Seattle).

"Machine learning techniques for dialog-based service order acquisition" was invented by Yahor Pushkin (Redmond, Wash.), Rishita Rajal Anubhai (Seattle), Kalpit Dixit (Mountain View, Calif.), Saab Mansour (San Jose, Calif.), Yaser Al-Onaizan (Cortlandt Manor, N.Y.), Rama Krishna Sandeep Pokkunuri (Redmond, Wash.) and Roger Scott Jenke (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "A plurality of concepts is identified from utterances of a user of a service using a set of machine learning models. The plurality of concepts includes a primary concept representing an of...