US Patent Issued to Amazon Technologies on Aug. 19 for "Document recommendation based on conversational log for real time assistance" (Washington Inventors)

ALEXANDRIA, Va., Aug. 20 -- United States Patent no. 12,393,617, issued on Aug. 19, was assigned to Amazon Technologies Inc. (Seattle).

"Document recommendation based on conversational log for real time assistance" was invented by Wei Niu (Seattle), Yi-Hsin Chen (Seattle), Daniel Stephen Edmiston (Seattle), Tak Chung Lung (Seattle), Nicholas Sun (Seattle) and Sharifa Monawer (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for document recommendation based on conversational log for real time assistance are described. A first machine learning module identifies key phrases of a conversational log in real time. The first machine learning module executes multiple machine learning models trained...