US Patent Issued to Allstate Insurance on Sept. 9 for "Intelligent voice response systems and methods" (Illinois, New Jersey, Ohio Inventors)

ALEXANDRIA, Va., Sept. 10 -- United States Patent no. 12,411,656, issued on Sept. 9, was assigned to Allstate Insurance Co. (Northbrook, Ill.).

"Intelligent voice response systems and methods" was invented by Michael Steven Watson (Delaware, Ohio), Tai-Yip Kwok (Jersey City, N.J.) and Michael O'Connor (Northbrook, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Intelligent voice response systems and methods may include one or more machine readable instructions stored in a memory that cause a processor to receive an automated input including at least two of the following: a vehicle metric of the vehicle, a driving score of a user of the vehicle, a driving time during a trip of the vehicle, a geographical ...