US Patent Issued to Allstate Insurance on July 29 for "Systems and methods for intelligent caller to agent assignment" (Illinois Inventors)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,607, issued on July 29, was assigned to Allstate Insurance Co. (Northbrook, Ill.).

"Systems and methods for intelligent caller to agent assignment" was invented by Gregory Kelleher (Northbrook, Ill.), Vinod Shurpali (Northbrook, Ill.), Stacey Smith (Northbrook, Ill.), Julie-Ann Macklem (Northbrook, Ill.), Erik Fretland (Northbrook, Ill.), Patrick Cizek (Northbrook, Ill.), Meg Kaestner (Northbrook, Ill.), Allison Gonzales (Northbrook, Ill.) and Andrew Tiano (Northbrook, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for intelligent caller to agent assignment receive requests to establish a voice call session for a plurality o...