ALEXANDRIA, Va., June 16 -- United States Patent no. 12,307,292, issued on May 20, was assigned to Afiniti AI Ltd. (Dublin).
"Techniques for pairing in a task assignment system with an external pairing system" was invented by Ain Chishty (Rockville, Md.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for pairing in a task assignment system with an external pairing system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a task assignment system with an external pairing system comprising transmitting first information that identifies one or more tasks waiting for assignment and one or more agents available for assignment; transmitting a pairing re...