US Patent Issued to Afiniti AI on July 8 for "Techniques for data matching in a contact center system" (District Of Columbia Inventor)

ALEXANDRIA, Va., July 9 -- United States Patent no. 12,355,919, issued on July 8, was assigned to Afiniti AI Ltd. (Dublin).

"Techniques for data matching in a contact center system" was invented by Zia Chishti (Washington).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for data matching in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for data matching in a contact center system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, an interaction event time associated with a historical contact interaction; determining, by the at least one computer...