ALEXANDRIA, Va., Sept. 17 -- United States Patent no. 12,417,355, issued on Sept. 16, was assigned to ADP Inc. (Roseland, N.J.).
"Chatbot disambiguation" was invented by Henry C. Will IV (Dover, N.J.) and Stefan George Wilk (Martinsburg, W.va.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Disambiguating user utterances is provided. Disambiguation of an utterance of a user is performed using up to a defined number of user intents in a set of possible user intents having highest confidence scores between a first confidence score threshold level and a second confidence score threshold level in response to determining that each user intent in the set of possible user intents does have a corresponding confidence...