US Patent Issued to ADP on Jan. 28 for "Periodic refresh of chatbot from virtual assistant timeline analytics of user conversations" (Georgia Inventor)

ALEXANDRIA, Va., Jan. 29 -- United States Patent no. 12,210,862, issued on Jan. 28, was assigned to ADP Inc. (Roseland, N.J.).

"Periodic refresh of chatbot from virtual assistant timeline analytics of user conversations" was invented by Uday Kumar Reddy Gangireddy (Cumming, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Aspects of the present disclosure relate generally to chatbot performance and, more particularly, to periodically refreshing chatbots from timeline analytics of user online conversations to improve performance. In embodiments, a method includes: receiving, by a computing device, a plurality of conversation transcripts generated from a plurality of versions of a chatbot; determining, by th...