US Patent Issued to ACQUEON TECHNOLOGIES on July 22 for "Platform for campaign management using generative artificial intelligence" (American, Indian Inventors)

ALEXANDRIA, Va., July 23 -- United States Patent no. 12,368,802, issued on July 22, was assigned to ACQUEON TECHNOLOGIES INC. (Irving, Texas).

"Platform for campaign management using generative artificial intelligence" was invented by Ashish Koul (Southlake, Texas) and Ashok Raj Susairaju (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for outbound call campaign management model in a contact center using a generative artificial intelligence which processes prompts such as "Schedule a follow-up call with client X," understanding intent and context. Leveraging pre-trained language understanding, it interfaces with campaign components, scheduling calls or updating client infor...