ALEXANDRIA, Va., Sept. 10 -- United States Patent no. 12,413,672, issued on Sept. 9, was assigned to 8x8 Inc. (Campbell, Calif.).
"Analysis of call metrics for call direction" was invented by Zhishen Liu (Campbell, Calif.), Qing Zhao (Campbell, Calif.) and Bryan R. Martin (Campbell, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to or integrated as part of the server set which route in...