ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,477,043, issued on Nov. 18, was assigned to 8x8 Inc. (Campbell, Calif.).
"Intelligent call handling and routing" was invented by Zhishen Liu (Campbell, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Certain aspects of the disclosure are directed to routing decisions implemented in a data-communications system in response to a set of programming instructions from a programming language that is received and/or provided on behalf of a specific subscriber or client and that is different from a programming language more-generally used by the system to provide data-communications to a plurality of subscribers or clients including the specific subscribe...