ALEXANDRIA, Va., Aug. 6 -- United States Patent no. 12,380,146, issued on Aug. 5, was assigned to 32Health Inc. (Brookline, Mass.).
"Multi-channel, intelligent conversational agent" was invented by Deepak Ramaswamy (Newton, Mass.), Ravindra Kompella (Hyderabad, India), Shaju Puthussery (Brookline, Mass.) and Sagala Chaithanya Kumar (Hyderabad, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "The disclosure relates to systems, methods, and computer-readable media for an artificial intelligence (AI) conversational agent configured for enhanced user interaction in multi-channel contact centers. An example method includes receiving a query regarding a particular property of an asset during a real-time conver...