US Patent Issued on Oct. 7 for "Methods and systems for enhanced searching of conversation data and related analytics in a contact center" (Israeli Inventors)

ALEXANDRIA, Va., Oct. 8 -- United States Patent no. 12,437,159, issued on Oct. 7.

"Methods and systems for enhanced searching of conversation data and related analytics in a contact center" was invented by Lev Haikin (Tel-Aviv, Israel), Avraham Faizakof (Tel-Aviv, Israel), Nelly David (Tel-Aviv, Israel), Eyal Orbach (Tel-Aviv, Israel) and Rotem Maoz (Tel-Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method in a contact center for generating insights from conversation data derived from interactions and storing the insights in an index. The method may include: determining an insight type; based on the insight type, determining inputs including a question prompt, answer prefix, and relevant port...