ALEXANDRIA, Va., June 10 -- United States Patent no. 12,294,516, issued on May 6.
"Systems and methods for triaging and routing of emergency services communications sessions" was invented by Jay I. Malin (Northbrook, Ill.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, methods and software for routing of communications sessions with a contact center are disclosed. Messages requesting service that are received by the contact center from devices such as mobile phones are parsed to extract data that is pertinent to coordinating or providing the requested service. In response to the received first message containing such pertinent data, a policy is applied to the first message for routing the associated ...