INTERNATIONAL PATENT: GENESYS CLOUD SERVICES, INC. FILES APPLICATION FOR "SYSTEMS AND METHODS RELATED TO EFFICIENT KNOWLEDGE BASE QUERIES FOR ENHANCED CUSTOMER DIALOG MANAGEMENT IN A CONTACT CENTER"

GENEVA, Dec. 31 -- GENESYS CLOUD SERVICES, INC. (1302 EL CAMINO REALSUITE 300MENLO PARK, California 94025) filed a patent application (PCT/US2025/033798) for "SYSTEMS AND METHODS RELATED TO EFFICIENT KNOWLEDGE BASE QUERIES FOR ENHANCED CUSTOMER DIALOG MANAGEMENT IN A CONTACT CENTER" on Jun 16, 2025. With publication no. WO/2025/264570, the details related to the patent application was published on Dec 26, 2025.

Notably, the patent application was submitted under the International Patent Classification (IPC) system, which is managed by the World Intellectual Property Organization (WIPO).

Inventor(s): SUNDARAM, Ramasubramanian (GENESYS CLOUD SERVICES, INC.1ST FL., SHANTA SRIRAM TECHPARK, PSR PRIME TOWERS, NEXT TO DLFHYDERABAD 500032), GEORG...