INTERNATIONAL PATENT: GENESYS CLOUD SERVICES, INC. FILES APPLICATION FOR "MODELING AGENT WORK ATTRIBUTES FOR IMPROVED AGENT SCHEDULING IN A CONTACT CENTER"

GENEVA, Sept. 17 -- GENESYS CLOUD SERVICES, INC. (1302 EL CAMINO REALSUITE 300MENLO PARK, California 94025) filed a patent application (PCT/US2025/018263) for "MODELING AGENT WORK ATTRIBUTES FOR IMPROVED AGENT SCHEDULING IN A CONTACT CENTER" on Mar 04, 2025. With publication no. WO/2025/188701, the details related to the patent application was published on Sep 11, 2025.

Notably, the patent application was submitted under the International Patent Classification (IPC) system, which is managed by the World Intellectual Property Organization (WIPO).

Inventor(s): BELL, Cliff W. (GENESYS CLOUD SERVICES, INC.1302 EL CAMINO REALSUITE 300MENLO PARK, California 94025), STOOPS, Daniel Stewart (GENESYS CLOUD SERVICES, INC.1302 EL CAMINO REALSUITE 300...