INTERNATIONAL PATENT: GENESYS CLOUD SERVICES, INC. FILES APPLICATION FOR "HEURISTIC-BASED APPROACH TO MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS"

GENEVA, July 3 -- GENESYS CLOUD SERVICES, INC. (1302 El Camino RealSuite 300Menlo Park, California 94025) filed a patent application (PCT/US2024/060321) for "HEURISTIC-BASED APPROACH TO MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS" on Dec 16, 2024. With publication no. WO/2025/136865, the details related to the patent application was published on Jun 26, 2025.

Notably, the patent application was submitted under the International Patent Classification (IPC) system, which is managed by the World Intellectual Property Organization (WIPO).

Inventor(s): D'ATTILIO, William (Genesys Cloud Services, Inc.1302 El Camino Real, Suite 300Menlo Park, California 94025), VELASQUEZ DIAZ, German (Genesys Cloud Services, Inc.1302 El Camino Real,...