INTERNATIONAL PATENT: GENESYS CLOUD SERVICES, INC. FILES APPLICATION FOR "GENERATING DATA FEATURES FROM SPEECH AND SENTIMENT ANALYTICS FOR ENHANCED PREDICTIVE ROUTING"

GENEVA, July 3 -- GENESYS CLOUD SERVICES, INC. (1302 El Camino RealSuite 300Menlo Park, California 94025) filed a patent application (PCT/US2024/058919) for "GENERATING DATA FEATURES FROM SPEECH AND SENTIMENT ANALYTICS FOR ENHANCED PREDICTIVE ROUTING" on Dec 06, 2024. With publication no. WO/2025/136692, the details related to the patent application was published on Jun 26, 2025.

Notably, the patent application was submitted under the International Patent Classification (IPC) system, which is managed by the World Intellectual Property Organization (WIPO).

Inventor(s): KALRA, Manan (Genesys Cloud Services, Inc.The Alcantara Building, Bonham Quay, Dock RdGalway, H91 AX8R), MUNOZ, Emir (Genesys Cloud Services, Inc.The Alcantara Building, Bon...