U.S., Feb. 12 -- ClinicalTrials.gov registry received information related to the study (NCT06818825) titled 'Nudging High Emergency Department Utilizers to Consider Non-emergent Healthcare Resources' on Jan. 29.
Brief Summary: The goal of this campaign is to reduce unnecessary ED visits by providing patients who are high ED utilizers (with a visit of any acuity) with alternative resources to manage their health outside of the ED. In this campaign, patients will be randomized to receive one of two types of outreach following discharge aligned with the goal. Outreach may occur via (1) a phone call from a Geisinger Community Health Worker (CHW) or Community Medical Assistant (CMA); current standard practice or (2) an interactive chatbot messa...